The tender concerns the transition, operation, maintenance, support and further development of the IT system "Motor Register, AKR and EUCARIS Applications" as well as associated platforms. This is a system that is in operation, but which must be put out to tender due to termination of the current contract. The system includes three main functions, which are closely related. Digital Motor Register (DMR) contains information about vehicles and is used by private and public actors. Alternatively, the Contact Register (AKR) contains information about persons and companies that do not exist in the Business System (ES) or the Central Taxpayer Register-Person Part (CSR-P), but have a Danish or foreign address. The EUCARIS applications are used to exchange vehicle information from the Motor Vehicle Register with authorities in other European countries via the pan-European CAR and driving licence Information System, EUCARIS.

DMR handles and contains information on approximately 5-6 million vehicles, as well as 3.5 million vehicle owners. The DMR is used to record vehicle technical data, tax obligations and insurance information. DMR is for car customers/owners in Denmark as well as a wide range of stakeholders associated with importing, buying and selling, registering, maintaining and scrapping cars in Denmark.

DMR is used by all car dealers/owning citizens and businesses, approx. 1900 license plate operators, approx. 65 insurance companies, approx. 200 car importers, approx. 900 car dealers, leasing companies, financing companies, 98 municipalities, secondary traders (parking companies, Sund-og-Bælt, ferry companies, debt collection companies and lawyers), Statistics Denmark, the Police, the Danish Transport Authority, repairers and auto recycling companies. The system therefore has a lot of political attention.

Alternatively, the Contact Register (AKR) includes alternative registrations of contact information of persons and companies for use by some of the Tax Administration's systems in fm, e.g. collection and legal entities (for DMR).

EUCARIS is a gateway that enables EU and EEA countries to query and exchange vehicle information about vehicles registered in the other countries' national vehicle registers.

The range of Motor Register, AKR and EUCARIS Applications includes the following services:

a) Drift

b) Support and maintenance

(c) Further development

(d) Ind transition

a) Operation includes: operation, maintenance and monitoring of the system, where the production environment is operated in a re-dundant setup with availability of 99.7%.

There, six types of environments are used in DMR and AKR: a development environment (DEV), a test environment (TEST), two system integration test environments (SIT1, SIT2), a præproduction environment (TKT), a production environment (PROD), and a DMR-FTP PROD.

EUCARIS environments: EUCARIS PROD, EUCARIS PrePROD and EUCARIS SIT.

Licenses: The systems run on the Oracle product stack (WebLogic Server 12c, Oracle ServiceBus 12c, DBMS 12.2.01/14c/19c due to ongoing upgrades) provided by UFST.

The operating system is Redhat Linux. The platform is represented in all 6 environmental bodies.

The EUCARIS application runs on Windows 2012 R2 Standard Server, installed with .NET

EUCARIS shares the database and service bus with DMR. The capacity used is as follows: Physical servers: 54 pcs., Virtual servers: 54 pcs., CPU cores: 221 pcs., RAM: 1024 GB, SAN consumption: 118 TB, Backup consumption: 103 TB.

b) Support and maintenance includes:

- servicedesk for 2nd level support

- The contracting entity handles internal 1st level support, and it will therefore only be super users at the customer who will contact the supplier's service desk.

- Incident, problem and change management via the customer's ITSM system as well as preventive technical maintenance.

- Handling approximately 200 monthly incidents of varying complexity, including primarily database fixes of incorrectly entered data by end users.

- Maintenance consumption of approximately 14,000 hours annually

(c) Further development includes:

Change of functionality in the offered system, including changes in functionality due to changes in legislation or technical guidelines from the European Commission or other public authorities. The development need is approximately 30,000 hours per year and primarily follows the agile methodology.

The source code for Motor Register (DMR) and AKR is primarily Java, and the EUCARIS applications are developed and maintained by third parties.

(d) Transition in includes:

- Transition of the IT system as described under item a) Operation

- Establishment of the operating environments in the provider's hosting center(s), including connectivity.

- Acquisition, including testing of existing configuration and content of the system as well as migration

- Provision of documentation.

- Establishing a system with many integrations to external systems

- Implementation of any changes during the transition period