Telephone accessibility is essential for the municipality in the context of good service and (digital) cooperation. Because the current telephone system is very outdated and does not have sufficient possibilities to optimally support telephone accessibility and hybrid collaboration, a new telephony solution is being implemented.

Most of the organization approx. 1350 users has sufficient to the Microsoft Teams Calling functionality. Approximately 35 employees need an additional call group functionality, in addition to the 25 KCC employees who need KCC functionality.