In 2017 the ESM selected Oracle Fusion Cloud as software as a service ('SaaS') for its current applications: ERP (enterprise resource planning), HCM (human capital management including Taleo) and EPM (enterprise performance management). The ESM intends to establish a framework agreement ('Contract') with a single service provider ('Service Provider') for the provision of Oracle support and implementation services ('Services').

The Service Provider will be required to provide support and implementation services defined in the procurement documents. The ESM will award the framework agreement to the Service Provider who meets best the award criteria set in the procurement documents and obtains the highest final score.