The target of the procurement is a nurse call and staff security system package for hospitals, health centres and assisted living facilities, including a uniform, reliable and safe solution that enables the personnel to produce high-quality and timely nursing care. The aim of the procurement is to create an entity that meets the client's needs and adapts to the client's needs during the contract period.

It is a framework agreement. The Customer selects five (5) suppliers with whom it will enter into an agreement. If there are fewer than five tenders meeting the mandatory requirements of the invitation to tender, the tenderers concerned shall be selected for the framework agreement. The procurement agreement will only be used by Istekki Oy and only Istekki Oy and the selected supplier will be parties to the resulting contract. For the sake of clarity, it is stated that Istekki's customers are not parties to this tendering process or to the main contract and subcontracts made on the basis of it.

Istekki has more than 60 co-op members, more information: https://www.istekki.fi/fi/web/guest/asiakasomistajamme. We operate in 15 wellbeing services counties and the HUS Group. The aim of the procurement is to create a framework agreement that includes several different systems and equipment suitable for them.

The object of the acquisition and its requirements are described in detail in this call for tender and its annexes.

The acquisition amounts presented in the invitation to tender are estimates and the contract does not constitute a quantity obligation for the subscriber.

The aim of the acquisition is to form a framework agreement within which Istekki can offer a wide range of services to its co-op members. Customers have several existing invitation systems at their disposal. These are not intended to be replaced immediately, but will continue to be used. New invitational system implementations will be carried out in stages as needed, for example, by department at the end of the life cycle of the old system, in connection with building renovations or in new construction sites. The client's goal is that a new system with equipment and services can be purchased during the contract period; or support, maintenance and extensions to an existing system in the customer organization. Customer-specific implementations and expansions are carried out as delivery projects, including possible consolidations, migrations and conversions. Customer-specific deployments are agreed upon separately.

The procurement includes both a system product and products and services related to security and surveillance, which will be formed into various service solutions of different sizes during the contract period as part of the Customer's own service production in cooperation with selected suppliers.

Acquisition includes:

- a call system to be installed in the customer's data center

- system support and maintenance service with version updates (Istekki serves as the first level service point for end customers)

- any new features of the system during the contract period;

- system implementations for end customers (implementation projects)

- interfaces of the system with other systems,

- equipment connected to the system,

- installation services (Istekki can also install equipment itself)

- separately ordered expert services

Framework Arrangement's operating model:

During the Contract Period, (i) new systems, including equipment and services, may be purchased; (ii) support, maintenance and extensions to existing systems owned by Istek customers; (iii) further development of the system; (iv) additional equipment to Istekki's customer's existing equipment base; and/or (v) maintenance services for the customer's existing equipment.

Purchases below the national threshold may be made directly from the selected supplier. The procurement of the new System and compatible Devices and Services will be subject to a lighter tendering process. Service, support, maintenance and extensions to a system already in use by the customer are procured based on the order of preference. The order of priority shall be established in accordance with the criteria of the invitation to tender, so that the tenderer with the highest overall score in the price-quality comparison of the invitation to tender shall be the first supplier in order of preference, the tenderer with the second highest overall score shall be the first substitute supplier, the tenderer with the third highest overall score shall be the second substitute supplier, and so on. If the first supplier in order of priority is unable to provide the system, equipment, service, support, maintenance, extensions and other necessary services it provides, the priority will be given to backup suppliers until compatible equipment, the necessary technical know-how and delivery capability are found. The order of priority may change during the contract period due to price changes.

In the event that a supplier capable of expanding, servicing, supporting and maintaining a system and/or equipment already in use by a customer of Istekki does not join the framework agreement, Istekki may enter into a parallel agreement with a third party in addition to this framework agreement.