These services are commissioned by the benefits service of the Councils. Its purpose is to provide the service’s in-house team, with external, off-site, buffer capacity to process, on a temporary, ad-hoc, basis, various council tax reduction and housing benefits related applications, reconsiderations and complaints referred to the Councils in-house team.

3.1.2) This service is commissioned by the benefits service of the Councils. Its purpose is to provide the service’s in-house team, with external, off-site, buffer capacity to process, on a temporary, ad-hoc, basis, various council tax reduction and housing benefits related applications, reconsiderations and complaints.