The contract concerns a solution to replace the CHUV call center and the Service Desk of the ISD:

•Providing a modern call center management solution (hardware if applicable, software and licenses)

•Project management, implementation and migration services

•User training

•Documentation

•Maintenance and support services of the solution

The tenderer's tender must include all services that will lead to a fully functional solution in a production environment, including commissioning services and start-up operational services up to a solution without major defects.

The contract concerns a solution to replace the CHUV call center and the Service Desk of the ISD:

•Providing a modern call center management solution (hardware if applicable, software and licenses)

•Project management, implementation and migration services

•User training

•Documentation

•Maintenance and support services of the solution

The tenderer's tender must include all services that will lead to a fully functional solution in a production environment, including commissioning services and start-up operational services up to a solution without major defects.