NHS Somerset Clinical Commissioning Group (‘the CCG’) is responsible for commissioning NHS 111 and Primary Care Out of Hours Services for the population of Somerset. The CCG wishes to re-procure both services during the summer of 2014 with the new providers commencing services in Early May 2015. These services will be procured in two lots: Lot 1- NHS 111 and Lot 2- Primary Care Out of Hours Services.

Lot 1 — NHS 111

The NHS 111 Service is specified nationally so that a consistent core identity and quality of service is maintained across the country. The service is commissioned locally by the NHS in a way that is most appropriate for any given area.

It is anticipated that the revised NHS 111 Specification will have been released by Spring/Summer 2014.

The principal aims of the NHS 111 service are to:

— improve the public experience accessing urgent healthcare;

— get people to the right service first time, including self-care where appropriate;

— provide NHS Somerset CCG with management information regarding usage of services;

— reduce health inequalities by improving access.

Lot 2 — Primary Care Out of Hours Services

The aims of the Service are to provide a clinically safe and competent OOH Service accessible to the local population across Somerset. The Service is to provide access to unplanned urgent care, working in partnership with the wider urgent care system across primary, community, secondary health and social care.

General information

The Commissioners are seeking innovative and value for money solutions for the delivery of Lot 1 and Lot 2.

The above is not exhaustive and full details on the required services will be outlined in the service specification as part of the contract documents for those Bidders invited to tender.

TUPE of most existing staff will apply.

Further information is provided in the Memorandum of Information (MOI) and Pre Qualifying Questionnaire (PQQ).

NHS South West Commissioning Support will be conducting this procurement on behalf of NHS Somerset CCG.