The purpose of this file is to provide and install the necessary equipment for the implementation of the waiting shift management solution in the outpatient network (outpatient and primary) of Osakidetza.
Being the scope of the file:
- Supply of the necessary equipment: totems, screens, players and printers with integral maintenance service and under full warranty conditions,
- Installation and configuration of hardware equipment: installation of all the equipment, as well as all the necessary actions (operating system settings, model, firmware, modification of hardware components, cables, support brackets). Including:
- - Support service for components of type 12X5, from 08:00 to 20:00,
- - Service levels,
- Technical training: oriented to the IT department and focused on the availability of the equipment supplied.
Osakidetza, has as one of the objectives of the challenges and strategic projects of Osakidetza 2017-2020, advanced and sustainable management and modernization of the health system.
In this context, in order to obtain greater administrative efficiency and promote digital transformation, the project for the management of waiting shifts has been launched through self-service totems. This solution aims to organize the patient reception process, directing it to the corresponding consultation room, where panels (televisions) will inform you of the moment in which you should access the professional's consultation. In this way, the reception process can be improved by avoiding crowds and maintaining access confidentiality.
The purpose of this file is to provide and install the necessary equipment for the implementation of the waiting shift management solution in the outpatient network (outpatient and primary) of Osakidetza.
Being the scope of the file:
- Supply of the necessary equipment: totems, screens, players and printers with integral maintenance service and under full warranty conditions,
- Installation and configuration of hardware equipment: installation of all the equipment, as well as all the necessary actions (operating system settings, model, firmware, modification of hardware components, cables, support brackets). Including:
- - Support service for components of type 12X5, from 08:00 to 20:00,
- - Service levels,
- Technical training: oriented to the IT department and focused on the availability of the equipment supplied.