Facilities Management and Security Services for Post Office Limited's portfolio of properties.

Lot 1: Hard Facilities Management Services including HVAC, MEP and Fabric;

Lot 2: Soft Facilities Management Services including cleaning and Office Managed Services;

Lot 3: Security, Grapevine and Business Support Services.

The Post Office Ltd shall enter into a contract for Lot 1 with a single supplier to provide Hard Facilities Management Services.

The services shall be required at Post Office Limited portfolio of Secure Warehouses, Admin Centres and retail operations.

The Hard FM Supplier shall work closely with the Post Offices Property Team to develop robust, transparent and auditable processes that deliver management information that supports the Post Office’s principles and legal obligations in terms of compliance, cost control and work flow management.

Post Office are likely to continue to franchise branches to independent Postmasters, moving services from standalone Post Offices into retailers premises. Should this take place, there will be a likely significant reduction in the level of spend against the contract.

The Post Office Ltd shall enter into a contract for Lot 2 with a single supplier to provide Soft Facilities Management Services. The services shall be required at Post Office Ltd portfolio of Secure Warehouses, Admin Centres and retail operations.

The Supplier shall provide to Post Office the following Services from the Services Commencement Date:

(i) Helpdesk services, including contact handling, routing and recording;

(ii) provision and maintenance of the Supplier’s Portal;

(iii) cleaning services including consumables;

(iv) window cleaning services;

(v) feminine hygiene Services;

(vi) pest control Services;

(vii) horticulture services;

(viii) waste services;

(ix) location support services;

(x) vending and refreshment services;

(xi) catering services;

(xii) removal services;

(xiii) advisory services;

(xiv) The Post Office via their internal portal will provide details of the supplier and their supply chain to Agency branches for them to liaise and directly engage with; and

(xv) Office managed services (OMS).

The Post Office Ltd shall contract for Lot 3 with a single supplier to provide Security, Grapevine and Business Support Services. The services shall be required at Post Office Ltd portfolio of Secure Warehouses, Admin Centres and retail operations.

Post Office is a core part of the critical protection of the national infrastructure and as such it is essential that the Post Office network has the appropriate security controls in place to ensure that it is not affected by security issues that could impact the service it provides to its customers, clients and the community.