Cloud-based telecommunications infrastructure

Salus BKK (company health insurance) plans to use a new, uniform telecommunications / IT solution in its 15 locations, which meets the current and foreseeable technical and application-related requirements.

The aim here is to use a cloud solution that serves all locations.

The technical design of the system performance and capacity is the responsibility of the contractor on the basis of the required specifications, performance characteristics and functions.

As part of the tender, the AG provides all locations VoIP-capable (including PoE and QoS), so that all end devices (soft clients and telephones) are to be completely converted to IP.

In the future, employees will no longer have a fixed workplace, but will be able to work from their home office using soft or call center clients or VoIP terminals with WLAN and Bluetooth. In order to transmit high-quality voice, every Hom-Office employee receives an IP telephone with WLAN and Bluetooth headset.

Furthermore, initially about 30 end devices (target max. 150 end devices) are to be set up as "hot desk workstations" in company workstations. This means that several employees can log on to this device and the recording/evaluation of the call center then refers to the respective registered employee.

The most important component of the solution is the call center, which is currently to be operated only with voice.

90% of the employees are call agents who are evaluated individually, in their groups (67) and as a whole.

Calls should be accepted within 60 seconds.