The European Coordination Centre for Accident and Incident Reporting Systems (Eccairs) is an activity in the Joint Research Centre of the European Commission (JRC) with the goal to assist transport entities in the EU exchanging incident and accident-related information so that transport safety can be improved. The framework contract will cover services related to the Eccairs reporting system and supporting tools, particularly to the maintenance and extension of Eccairs software and the design and production of documentation, help files and computer-based training courses.