The PSNI have a requirement for a support service, which will ensure that the Automatic Number Plate Recognition system continues to meet its performance targets in terms of reliability and availability. The service will include:

— Field Support for fixed and mobile ANPR systems including planned preventative maintenance visits for fixed ANPR installations,

— Installations, moves and changes (IMAC) of fixed and mobile ANPR systems,

— First-line support of PSNI's bespoke mobile communication solution,

— Management of spare hardware and components for systems under support,

— Management of repair loop for faulty or damaged hardware,

— Decommissioning legacy systems as directed by the authority,

— Field support for additional services which are anticipated to be incepted during the life of this contract,

— Implementation of remedial actions where any device is found to be non-compliant with National ANPR Standards for Policing,

— Replacement of end of life fixed sites and mobile ANPR assets and Support for emergent ANPR technologies as adopted by the service,

— Refresh of fixed and mobile ANPR assets,

— It is estimated that upon the securing of funding that approximately 35 % of fixed assets will be refreshed in Year 1 and the remaining 65 % in Year 4, Mobile ANPR Assets will be refreshed in Year 3,

— Provision of ANPR goods and services catalogue.