Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:

Lot 1: IT Managed Services;

Lot 2: On-Site Helpdesk Personnel.

Note:

Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.

The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.

— national data centre,

— office 365,

— intranet,

— software support,

— citrix,

— system administration,

— network support,

— security services,

— data backups,

— support and maintenance services,

— service management.

In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:

— data centre upgrade,

— hardware upgrade,

— backup system replacement,

— migration to cloud,

— managed security incident and event management service (SIEM).

Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.

The on-site helpdesk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.