Procurement of a service contract for a multi-channel contact centre system for the Agency for Improvement and Development in Oslo municipality. The new contract shall provide an opportunity to develop a joint contact centre platform for Oslo municipality, by all municipal entities being able to join the contract. The current contact centre system is used by Oslo municipality's contact centre 02 180, the Agency for Improvement and Development's Service Centre (USS) and the Agency for Urban Development's customer centre (BYM).

See the qualification documentation for further details.