NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Contract Value:
-
Notice Type:
Prior Information Notice
Published Date:
05 December 2025
Closing Date:
Location(s):
UKC NORTH EAST (ENGLAND) (UK UNITED KINGDOM)
UKD NORTH WEST (ENGLAND) (UK UNITED KINGDOM)
UKE YORKSHIRE AND THE HUMBER (UK UNITED KINGDOM)
UKF EAST MIDLANDS (ENGLAND) (UK UNITED KINGDOM)
UKG WEST MIDLANDS (ENGLAND) (UK UNITED KINGDOM)
UKH EAST OF ENGLAND (UK UNITED KINGDOM)
UKI LONDON (UK UNITED KINGDOM)
UKJ SOUTH EAST (ENGLAND) (UK UNITED KINGDOM)
UKK SOUTH WEST (ENGLAND) (UK UNITED KINGDOM)
Description:
NBBC is exploring the implementation of an AI-driven telephony contact centre solution to enhance customer service and operational efficiency, while also considering other AI-based solutions like Chatbots.
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/