The contracting authorities are conducting a competitive dialogue for the development of a chatbot for the Bergische Service Center and for the administrations of the three contracting authorities in accordance with the regulations of the Public Procurement Ordinance (VgV). The tender aims to develop a chatbot for the Bergische Service Center and the three contracting authorities, with which, among other things, both the services of the Bergische Service Center and the offerings of the administrations of the cities of Remscheid, Solingen, and Wuppertal are to be implemented or perceived at the level of information provision for the public and interaction regarding the administrative services of the three cities. In the future, the chatbot should be further developed in accordance with the current state of technology, particularly at the interaction and transaction level, as well as for internal administrative support. The contracting authorities should be entitled to independently call services from the contracting authority regarding the developed chatbot, both jointly for the Bergische Service Center and individually (cf. draft contract, Annex C to the 2nd procedural letter).

LOT-0001
LOT-0001 E61854833
Development of a chatbot for the Bergische Service Center.
The subject of the contract is the development of a chatbot system to fulfill service tasks or offerings of the Bergische Service Center at the level of information provision to the public of the cities of Remscheid, Solingen, and Wuppertal. The solution concepts must take into account the future further development of the interaction and transaction level as well as the possibility of internal administrative support regarding the functionality of the chatbot. Furthermore, the subject of the contract also includes the maintenance, further development, and adaptation of the chatbot system. On one hand, the chatbot system should be able to provide information for citizens, businesses, and other information seekers, particularly direct information on available services, referrals to corresponding services and information, and in the future on the interaction and transaction level, among other things, advice on services. Regarding internal administration, the chatbot system should also support, among other things, text management, research assistants, and an internal service bot in the future. The chatbot should be implemented in particular as multilingual, an AI-supported large-language model, with transparent, consistent, and friendly as well as citizen-friendly language, with continuous indication of sources, and in compliance with data protection and IT security legal requirements.