CITB Voice of the Customer Platform and Support Services
Contract Value:
GBP 350K -
Notice Type:
Contract Notice
Published Date:
02 September 2024
Closing Date:
04 October 2024
Location(s):
UK UNITED KINGDOM
UKH EAST OF ENGLAND (UK UNITED KINGDOM)
Description:
CITB is seeking a voice of the customer platform and support services to gather and utilize customer feedback for enhancing services and becoming customer-centric.
CITB Voice of the Customer Platform and Support Services. CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback. This needs to be a single platform approach with no 3rd party applications to meet the strategic goals of CITB. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/89ENJ24Z2S