Herts Fullstop (HFS) is currently out to procurement for the provision of a Wholesale and Distribution Business Enterprise Resource Planning System including E-Commerce Platform. Further information in regards to this opportunity can be found in II.2.4) Description of the procurement field (OJEU contract notice refers). Organisations wishing to take part in this project are invited to ‘express interest’ which will give access to the full procurement documents in the e-tendering system. Please see VI.3) Additional information for further information. Any questions relating to this procurement must be made via the correspondence area in the e-Tendering system, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above. Please allow sufficient time to make your return as late returns will not be permitted by the system.

Herts FullStop (HFS) was established by Hertfordshire County Council over 60 years ago as one of the first businesses specifically set up to service the education sector. The businesses continue to be operated and controlled by Hertfordshire County Council (the Council) and have expanded significantly in scale and scope since there initial inception. The collective turnover of the businesses is circa 25 600 000 GBP per annum with circa 85 % of turnover coming from the education sector. HFS employs c. 102 staff (excluding drivers) which increases in periods of peak demand to c. 141 staff (excluding drivers). Herts FullStop (HFS) as part of Hertfordshire County Council is seeking an implementation partner(s) to provide, implement and support (for a minimum term of 6 years) a wholesale and distribution Enterprise Resource Planning (ERP) System, plus a fully integrated e-commerce platform. HFS’s preference is that the ERP solution should be based on the Microsoft Dynamics 365 Business Central or the Oracle NetSuite platform. There will be an initial discovery phase. The software stack that tenderer(s) put forward must collectively provide functionality covering: e-commerce, business information reporting, financials, sales, marketing, customer service, supply chain, reporting and warehouse/logistics. The software stack may incorporate several software applications to deliver the functionality needed and integration should be seamless between applications. The ultimate solution should deliver HFS the following high level outcomes:

— Outcome 1: to provide a Software as a Service (SaaS) Wholesale and Distribution ERP solution, plus a fully integrated e-commerce platform favouring a configurable, out of the box approach, leveraging pre-configured applications where possible, thus limiting development work,

— Outcome 2: for HFS and the successful tenderers(s) to establish a collaborative working relationship which is underpinned by continuous improvement over the life of the solution;

— Outcome 3: to provide improved visibility and capability across all areas and channels of the business to inform decision making for staff and to add to quality of service for customers thereby improving customer and staff experience,

— Outcome 4: to provide a high level of support for customers and staff, including onsite training for HFS staff both pre- and post-implementation to ensure the solution is delivered with minimal disruption to customers,

— Outcome 5: to provide HFS with the digital tools to create visibility and to execute service, while providing customers with the ability to self-serve,

— Outcome 6: to achieve value for money for the taxpayers of Hertfordshire, by supporting HFS increasing profitability,

— Outcome 7: to aim for delivery of the minimum viable product in December 2020. The estimated total value of the contract is stated in II.1.5) of this notice and is for the initial term inclusive of the approximate value for extensions. For the avoidance of doubt, the estimated capital costs relating to implementation could be circa 600 000 GBP to 1 200 000 GBP with on-going system support, hosting, upgrade and licensing costs of circa 175 000 GBP to 325 000 per annum on average over the life of the contract. The contract will be awarded for an initial term of 6 years and 10 months, with the option to extend the contract up to 4 further years. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands. Organisations should be aware that due to the nature of the services provided, any contract formed as a result of this procurement process shall be executed as a deed. Organisations should seek independent legal advice on the implications of this prior to submitting their bid, where appropriate.