NHS Walsall Clinical Commissioning Group is seeking to improve the Urgent Care and GP Out of Hours services provided to patients.
The Urgent Care service will consistently provide high quality type 3 A&E services through a Hub and Spoke model. The Urgent Care Centre should act as a consistent access point for the Walsall Operational Urgent Care Network. Access to urgent care will be available 7:00 - 12:00 midnight at the UCC Hub and from 8:00-20:00 7 days a week in the spoke service.
Patients who attend the service will be appropriately streamed by urgency of their needs including to the A&E department.
The service will be ‘GP' led, with an appropriate skill mix to deliver high quality and timely treatment for minor illness, minor injuries, Access to diagnostic tests including as a minimum plan film x-ray and blood testing, plus others essential to support agreed patient pathways, Referral to the patient's own GP or Dentist for onward care.
The hub and spoke model will work in collaboration with the wider Walsall Operational Urgent Care Network including the Accident and Emergency Department at the Manor Hospital, to ensure patients who attend the wrong part of the Urgent Care System are directed to the right place for their care.
The GP Out of Hours (OOH) Service for Walsall will:
— Provide a high quality, effective and cost-effective service that fully meets the urgent primary medical care needs of patients in Walsall
— Work collaboratively with all urgent care providers across the acute sector, community services, voluntary sector providers, general practice and other primary care providers.
The Walsall GP OOH Service will be provided during the out of hours period defined as 18:30 hours until 8:00 hours on weekdays and the whole of weekends, bank and public holidays. Access to the service must therefore be available to patients from 18:30 hours on the last normal working day until 8:00 hours on the next normal working day in any period.
The GP OOH Service will ensure a robust system is in place to manage the transfer of information from the NHS 111 service including telephone clinical triage following receipt of transferred call from ‘NHS 111’
The two services will be provided on an integrated basis managed by a single contractor who will work as part of a wider 'umbrella' arrangement with the Urgent Care network in order to provide integrated services across the urgent care pathway. Sub contractors are permissible.
The contract is for a period of 5 years with the option to extend for two further 1 year periods.
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