Delivery, implementation, maintenance, and technical support of an integrated digital service system for foreigners | Tenderlake

Delivery, implementation, maintenance, and technical support of an integrated digital service system for foreigners

Contract Value:
PLN 2M - 2M
Notice Type:
Prior Information Notice
Published Date:
29 May 2026
Closing Date:
Location(s):
PL22A Katowicki (PL Poland/POLSKA)
Description:
The contract involves the delivery, implementation, maintenance, and technical support of an integrated digital service system for foreigners, including various tasks such as process automation, document sorting, virtual queue management, biometric photo booths, and self-service e-kiosks.

The subject of the contract is: delivery, implementation, maintenance, and technical support of an integrated digital service system for foreigners along with the provision of on-site assistance and operational support services in the process of issuing residence cards CUKR. The contracting authority plans to divide the contract into a maximum of 5 partial tasks: Partial task No. 1 - Process Automation Platform (RPA) Partial task No. 2 - Residence Card Sorting Systems CUKR Partial task No. 3 - Virtual Queue Partial task No. 4 - Biometric Photo Booth Partial task No. 5 - E-kiosks for self-scanning documents and fingerprinting. The contracting authority informs that the final scope of the order may be reduced. The contracting authority reserves the right to withdraw some partial tasks or combine them at the stage of publishing the relevant contract announcement depending on the final budgetary capabilities and organizational conditions of the contracting authority.


PAR-0002
Partial task No. 1
Process Automation Platform (RPA).
Purchase and installation, configuration, and commissioning of a ready-made process automation platform (RPA) integrated with local artificial intelligence modules as part of the implementation of residence card requests CUKR


PAR-0003
Partial task No. 2
Residence Card Sorting Systems CUKR.
Delivery and implementation of an automated system for sorting plastic documents along with a built-in identity verification module, automatic SMS notifications in the quantity of 2 units along with technical support for a period of 24 months


PAR-0004
Partial task No. 3
Virtual Queue.
Expansion of the existing QMS Profi queue system (producer QMS Sp. z. o.o.) in three locations by adding a mobile service module and equipping the stationary infrastructure


PAR-0005
Partial task No. 4
Biometric Photo Booth.
Delivery, installation, integration with systems and commissioning of a self-service photo booth in the quantity of 1 unit


PAR-0006
Partial task No. 5
E-kiosks for self-scanning documents and fingerprinting.
Delivery, installation, and commissioning of interactive self-service terminals (e-kiosk) for digitizing documents, generating QR codes, and handling biometric modules integrated with the SI POBYT system in the quantity of 4 units

The Buyer:
Śląski Urząd Wojewódzki w Katowicach
Additional information:
Link:
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Link:
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CPV Code(s):
30132300 - Sorters
30231100 - Computer terminals
30236000 - Miscellaneous computer equipment
38650000 - Photographic equipment
48810000 - Information systems
72212460 - Analytical, scientific, mathematical or forecasting software development services