The Agency wishes to have a professional reception and hospitality service. Hospitality services are understood to be all tasks aiming to guarantee an optimal, efficient, bilingual (French/English) and professional hospitality service provided by receptionists giving a positive and welcoming image of the ERA, as well as ensuring a minimum level of security during the Agency's working hours.

The ERA requires permanent receptionists in order to ensure that the reception of its Valenciennes office is staffed during all Agency working hours: 7:00–21:00, Monday to Friday (1 person to be present at reception).

The daily services must be able to be carried out during ERA working days. For example, while 8 May and 11 November are public holidays in France, they are working days for the Agency. The Agency's offices are also closed between Christmas and New Year. The tenderer will be provided with an annual schedule of the Agency's holidays before the beginning of each calendar year and, in any event, before the start of the contract for the calendar year in question.