The procurement shall enable NORDUnet and the listed Nordic NRENs to purchase Learning Management Solutions that are either based on a; European public cloud or a private cloud, that have the capability to be multi-tenant, and to allow NORDUnet and the listed Nordic NRENs to provide the solutions to their connected and member organisations.

The Learning Management System should be standardised, modular and flexible. It should have an API for integration with other systems and have support for Single Sign-on Systems.

LMS requirements

2.3.1 Generic

• A modular and flexible LMS solution.

• Provided as a cloud service, or dedicated multi-tenant.

• Support multiple pedagogic methodologies and workflows.

• An HTML based, Intuitive user interface for Students, Teachers and administrative purposes that supports multiple languages.

• Support for mobile devices, App or responsive HTML.

• Compliance with the EU accessibility directive.

2.3.2 Support

• The Bidder must have a helpdesk for reporting problems.

• The Bidder must monitor the service and provide statistics regarding the service availability and performance. • The Bidder must provide utilisations statistics and detailed billing information, for each contracting NREN. 2.3.3 Interoperability

• The solution must be able to integrate with external systems, using a well-defined API.

• The solution must support externalised Authentication and Authorisation.

2.3.4 Commercial

• The commercial proposal should recognise the potential economies of scales for purchases by Nordic NRENs through the frameworks on behalf of their customers. The framework should have a fair balance of risk.

• The contracting entity should be located within the EEA region.

2.3.5 Legal

• All data stored and transferred by the service shall remain the legal property of the customer and the provider shall not assert any rights over any data uploaded to the service.

• All data uploaded by a user to the service shall (subject to customer managed access control restrictions) upon request be made available to that user or a duly designated representative of that user. This provision shall be honoured by the service for a period of six months beyond any termination of contract.

• All data processing should take place within the EEA region. (Covered by the EU data directive)

• The provider shall comply with the national data protection and privacy laws in each contracting NREN country and be willing to sign any agreement necessary to comply with such.