Customer satisfaction survey | Tenderlake

Customer satisfaction survey

Contract Value:
GBP 330K -
Notice Type:
Contract Notice
Published Date:
27 July 2021
Closing Date:
27 August 2021
Location(s):
UK UNITED KINGDOM
Description:
Highways England Employee Engagement Survey

Highways England (HE) requires the services of a supplier that has technical expertise in the field of Employee Engagement, the platform to administer the survey via an online system and the expertise in interpreting the results. HE will require a minimum of one full survey being ran each year to all HE employees with the ability to alternatively run shorter and more frequent pulse surveys if required.

The Provider is required to provide services to deliver and where possible improve the design and set-up of the existing employee engagement survey process in consultation with HE; provide (and host) online survey and reporting platforms; enable self-service reporting and analysis; interpret and present high-level results for senior business stakeholders.

This contract seeks to appoint 1 supplier to deliver engagement surveys. The contract is for a period of 3 years with an option to extend for a further year. The value given I.1.5 is for the 3 year contract period, if the extension period is utilised the contract value will be increased on a proportionate basis.

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The Buyer:
Highways England
CPV Code(s):
79342311 - Customer satisfaction survey