Telephone-answering services | Tenderlake

Telephone-answering services

Contract Value:
EUR 2M - 2M
Notice Type:
Contract Notice
Published Date:
25 August 2023
Closing Date:
21 September 2023
Location(s):
ES ESPAÑA (ES Spain/ESPAÑA)
Description:
Information and customer service of Ibermutua through centralized telephone support (Contact Center)

Centralized telephone support and email 24 hours a day, 365 days a year, and includes the attention and management of calls that arrive through the Customer Service Telephone Line of the Mutual, the issuance of calls to collect the level of satisfaction of its customers (surveys), daily report to IBERMUTUA of the results, structured in an up-to-date database.

Centralized telephone support and email 24 hours a day, 365 days a year, and includes the attention and management of calls that arrive through the Customer Service Telephone Line of the Mutual, the issuance of calls to collect the level of satisfaction of its customers (surveys), daily report to IBERMUTUA of the results, structured in an up-to-date database.

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The Buyer:
Dirección General de IBERMUTUA, Mutua Colaboradora con la Seguridad Social nº 274
CPV Code(s):
79510000 - Telephone-answering services