Consultancy services for Community outreach and communications/ Stakeholder Engagement

Bid Reference: SC-PDCS-545110-CS-INDV
Procurement method: Individual Consultant Selection
World Bank project No. : P181243

REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – INDIVIDUAL CONSULTANT SELECTION)

COUNTRY: Seychelles

NAME OF PROJECT: The Seychelles Solid Waste Management Project

Loan No: 9677-SC

Project ID: P181243

Assignment Title: Communication Support for the Solid Waste Management Project

Reference No: SC-PDCS-545110-CS-INDV

The Ministry of Environment, Climate, Energy & Natural Resources   has received financing from the World Bank toward the cost of the Seychelles Solid Waste Management Project, and intends to apply part of the proceeds for consulting services.

The Ministry is now seeking a suitable consultant to carry out the assignment “Communication Support for the Solid Waste Management Project.”

1. OBJECTIVE OF THE ASSIGNMENT

The objective of this assignment is to support the PIU, LWMA and MECENR in improving communication for the Seychelles Solid Waste Management Project (SWMP).

Specifically, the assignment aims to:

1. To design, develop and produce communication tools (leaflets, posters, TV and radio spots) to publicize the GRM


2. Communicate information about the SWMP, including project objectives, key milestones, and expected results, ensuring stakeholders understand the purpose and benefits of the project.


3. Ensure inclusive, accessible, and culturally appropriate disclosure of project information and promote two-way engagement and feedback mechanisms in line with ESS10 requirements.

1. SCOPE OF SERVICES AND TASKS

The consultant will support the Project Implementation Unit (PIU), LWMA, and MECENR in strengthening communication, information disclosure, and stakeholder engagement for the Seychelles Solid Waste Management Project (SWMP). The assignment includes developing targeted communication materials, supporting GRM sensitization, and raising awareness on key project systems.

Task 1:  Inception Report (Work Plan, Timeline, and Methodology)

The consultant shall prepare an Inception Report outlining:

• The proposed methodology for delivering the assignment


• A detailed work plan and timeline


• Roles, responsibilities, and coordination arrangements


• Initial observations and any refinements to the assignment approach

Deliverable: Inception Report approved by the PIU.

Task 2: Sensitization and communication of the GRM

Under the guidance of the Environmental and Social Expert (ESE), the consultant will develop and implement a GRM communication and sensitization package to ensure stakeholders understand the mechanism, know how to access it, and are encouraged to use it appropriately. The package should:

• Provide information about the GRM, the types of issues it can handle and who can use it (communities, workers, businesses, etc.).


• Provide submission guidance: Offer clear, step-by-step instructions on how to submit grievances or feedback using the project GRM system, including required information and procedures for anonymous complaints where applicable.


• Illustrate the process and timelines: Present each stage (acknowledgement/receipt, assessment, investigation (if required), response, resolution, appeal/escalation, and closure) in simple language and visual form.


• Communicate roles and responsibilities: Specify who receives, assesses, decides, and communicates outcomes, and outline coordination among MECENR, LWMA, PIU, and other relevant entities.


• Communicate confidentiality and data protection messaging: Explain how personal information is handled and how complainants are protected from retaliation.


• Produce accessible materials for target audiences: Target households, informal workers, nearby communities, MSMEs, and tourism/hospitality businesses. Materials should be available in English and Creole, using plain language and strong visuals.


• Ensure that all GRM communication materials related to sensitive complaints, including SEA/SH, are developed in line with survivor-centred principles and reviewed and cleared by the Environmental and Social Expert (and GBV focal point, where applicable) prior to dissemination.


• Ensure consistency of GRM messaging with the Project SEP and clearly reference existing referral pathways and support services for sensitive cases.


• Support the development of a basic crisis and incident communication approach for high-risk scenarios (e.g. landfill fires, service disruptions, or community opposition), aligned with project risk management arrangements.


• Develop a GRM infographic/poster, sticker for complaint boxes, signboard, tri-fold leaflet, website/social media tiles, FAQs, and short scripts for radio or video content; additionally, prepare a simple “How to Lodge a Grievance” one-pager for frontline staff and community points-of-contact.


• Develop a dissemination plan: Indicate where and how GRM materials will be displayed or shared (e.g., project sites, community meetings, public offices, online channels) and propose basic metrics and feedback loops to monitor awareness and uptake.

Deliverable: A finalized GRM communication package, including all materials listed above, accompanied by an approved dissemination plan and monitoring framework

Task 3: Preparation and Dissemination of Other Project Communication Materials

The consultant will design, produce, and disseminate communication materials to support broader SWMP messaging and public awareness. This includes managing stakeholder expectations regarding upcoming activities, short-term impacts (e.g., noise, odour, construction disruptions), and long-term project benefits. Specifically, the consultant will:

• Develop project-focused materials: Communicate key project information, including objectives, milestones, expected results, and other relevant updates.


• Recommend and implement appropriate formats and channels: Tailor materials for different audiences using print, digital, social media, radio, TV, and other platforms.


• Ensure consistency and quality: All materials must align with the Communication and Social Responsibility Strategy and support behavioral change among target audiences.

Deliverable: A complete set of finalized communication materials, including printed items, videos, digital content, and other media ready for dissemination.

DELIVERABLES AND TIMETABLE

The consultancy is expected to be completed over a period of 9 months from the date of contract signing. During this period, the consultant shall deliver a series of high-quality outputs aligned with the objectives and scope of work defined in this TOR. Each deliverable must be submitted in draft form for client review, with the final version incorporating all feedback received.

Note:

1. All final deliverables must also be submitted to the client in editable format to facilitate updates, reproduction, and future use.


2. All communication materials, strategies, and related outputs produced under this assignment shall be the property of the Client and shall be submitted in editable format for future use and adaptation.

QUALIFICATIONS: 

Required Qualifications

• A university degree in Communications, Public Relations, Journalism, Social Sciences, Development Studies, or a related field.


• A minimum of 5 years of professional experience in developing communication materials, public information campaigns, or awareness-raising initiatives.


• Proven experience in producing high-quality communication products, including:
  
  
  
  • printed materials (posters, leaflets, brochures)
  
  
  • Digital content (social media tiles, web graphics)
  
  
  • Short scripts for radio or video
  
  
  
  

Skills and Competencies

• Ability to produce communication materials that are clear, inclusive, and culturally appropriate.


• Strong organisational and coordination skills, with the ability to work collaboratively with government counterparts.


• Sensitivity to local community dynamics and stakeholder needs in Seychelles.


• Proficiency in standard design and communication tools (e.g., Adobe Creative Suite, Canva, or equivalent).


• Ability to meet deadlines and deliver high quality outputs within agreed timelines.

The detailed Terms of Reference (TOR) for the assignment can be found at the following website https://macce.gov.sc and /https://www.worldbank.org/procurement  Or can be obtained via email sandra.ibrahim@env.gov.sc  copy to WBprojectcoordinator@env.gov.sc  and cpc@env.gov.sc

To the attention of the below:

The Procurement Consultant:  Mrs. Sandra Ibrahim  and

copy to the Chief Program Coordinator Mrs. Cindy Clair &

Project Coordinator Mrs Thessia Labonte

 Ministry of Environment, Climate, Energy & Natural Resources

1st Floor, House of Francis, Ile du Port

P.O. Box 445 Victoria, Mahe, Republic of Seychelles

Tel. No. (248) 2816394

The Program Development and Coordination Section (PDCS) within the Ministry of Environment, Climate, Energy & Natural Resources now invites eligible consulting individual consultants (“Consultants”) to indicate their interest in providing the Services. Interested Individuals should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” September 2023. www.worldbank.org/procurement

 A Consultant will be selected in accordance with the Selection of Individual Consultants method set out in the Procurement Regulations.

Further information can be obtained as per particulars below during office hours.

Expressions of interest must be delivered in a written form to the address below (in person, or by email,) by 30TH April 2026, 4pm Seychelles time . 

The Procurement Consultant:  Mrs. Sandra Ibrahim  and

copy to the Chief Program Coordinator Mrs. Cindy Clair &

Project Coordinator Mrs Thessia Labonte

 Ministry of Environment, Climate, Energy & Natural Resources

1st Floor, House of Francis, Ile du Port

P.O. Box 445 Victoria, Mahe, Republic of Seychelles

Tel. No. (248) 2816394

sandra.ibrahim@env.gov.sc  / cpc@env.gov.sc / WBprojectcoordinator@env.gov.sc