The procurement supports the welfare area's own capacity to respond to changes in the operating environment and ensures that up-to-date development trends and evidence-based operating models are available. The purpose of the service is to support the Kymenlaakso welfare area in change and development work by providing expert services that produce concrete, documented, and acceptable development outputs for the client.
The subject of the procurement is expert services that support the change and development work of the Kymenlaakso welfare area in separately defined assignments. The goal of the service is to produce written and acceptable outputs according to the client's predefined assignment-specific objectives within the agreed timeline and work volume.
The procurement involves several key thematic areas essential for the renewal of the welfare area, which strengthen modern and developing social and healthcare operations and promote the continuous renewal of services and operating practices. The thematic areas may require extensive expertise in change and development work.
Assignments are carried out through a framework agreement with a procurement value of less than €60,000. Assignments above this amount will be tendered outside the framework agreement.
Each assignment is defined in writing and includes at least:
- the objective and scope of the assignment
- the estimated workload (in person-days)
- agreed outputs
- the timeline
- acceptance criteria
Assignment is considered executed when the client has accepted the agreed outputs in writing.
The client acquires the service as needed. The client estimates executing about ten to fifteen assignments per year. The client is not committed to a specific procurement volume and is not liable for changes in procurement volume during the contract period. The supplier does not have exclusivity in deliveries to the client. The supplier's right to offer to others is not restricted. The supplier provides services to the client within their capacity and is not obliged to keep capacity available for the client.
LOT-0001
PROJECT MANAGEMENT AND DEVELOPMENT.
Sub-area 1 covers expert services related to the development and support of project management.
This sub-area's assignments particularly focus on:
- the preparation, management, and monitoring of individual change and development projects
- the development of project models, PMO practices, and project management standards
- project reporting, scheduling, and resource tracking
The sub-area does not cover the technical design of digital solutions or the strategic development of management systems, which are part of sub-areas 2 and 3.
LOT-0002
DEVELOPMENT OF DIGITAL SERVICES.
Sub-area 2 covers expert services that support the development of digital services and processes according to the client's needs.
The aim of the service is to strengthen the Kymenlaakso welfare area’s capacity to plan, lead, and implement related innovations in digital services as well as support concrete execution in various development and change projects.
The services involved in the procurement can implement, for example, preliminary studies, architecture descriptions, planning of development paths, support for implementations, analytics-based development, and trials of new innovative solutions.
Assignments can also concern methodological and process support for development, investigations related to strategic work, or other expert tasks for digital development according to the client's needs.
Expert services can focus on various areas, including:
- the planning, development, and implementation of digital services and processes (including AI development work)
- the collection and use of customer- and user-driven data
- evaluation and conceptualization of technical solutions
- support for the transformation of operations and services
- support for the procurement of digital services or solutions
- enterprise architecture work
- innovation development work
LOT-0003
DEVELOPMENT OF MANAGEMENT AND ORGANIZATIONAL FUNCTION.
Sub-area 3 covers expert services that support the development of management, organization, and service production.
The procurement concerns expert services aimed at strengthening the development of the client’s service production methods, operational models, and management. The services support strategic, operational, and change-related development.
Expert services may include, for example:
- planning and implementation of strategy/strategic programs
- stakeholder engagement
- development of management
- support for change management
- planning, analyzing, and implementing operational models related to organization
- defining benefit mechanisms and productivity measures and supporting their implementation
- designing and conceptualizing service offerings
- forming value networks
- developing financial management processes
- cost and operational accounting
- support for procurement
- analytics services and development of data-driven management