THIS IS NOT A PROCUREMENT NOTICE OR CALL FOR TENDERS BUT AN INFORMATION REQUEST FOR MARKET RESEARCH AND TECHNICAL DIALOGUE.
This information request is used to map the market and obtain procurement-related information.
The contracting authority will not start a tender procedure by publishing this information request; a possible procurement notice and call for tenders will be published later. This information request does not obligate the contracting authority to carry out an actual procurement. Responding to the information request is not a prerequisite for participation in any later procurement procedure. Suppliers will not be compensated for responding to the information request or participating in the market dialogue.
HUS has previously published an information request concerning the same procurement (Hilma number: 2024-013542, TED number: 527691-2024). However, HUS has decided to publish a new information request and market dialogue invitation regarding the planned procurement, as the subject matter of the procurement has significantly changed during preparation.
Description of the procurement
HUS is renewing its IT service management and invites system and service providers to a market dialogue. The aim of the renewal is to facilitate staff's IT dealings and streamline the handling of disruptions, service requests, and changes between HUS and its service providers.
HUS is seeking innovative and cost-effective ideas from suppliers on how the described needs can be implemented with ready-made software functions, configurations, and necessary integrations. The overall solution provides an opportunity to carry out a broad IT service management renewal and participate in system maintenance and further development. The first implementation lays the foundation for later expansions to other internal HUS services and external organizational customers' interactions.
The planned content of the procurement is described in more detail in the section "Additional information concerning the procurement or part thereof" of this notice.
Registration
HUS requests suppliers interested in this procurement and the associated market dialogue to express their interest to the contracting authority by email no later than 22 October 2026 at 12:00 to kilpailutus.ict@hus.fi. Please state "HUS 811-2023 IT Service Management System" in the subject line.
When registering, please provide the following information:
- Name of the organization.
- Contact person's name, email address, and telephone number.
- A brief description of the offering: system, implementation and development services, maintenance and support services, or several of these.
Progress of the market dialogue
The market dialogue offers suppliers the opportunity to bring new ideas and cost-effective implementation options to the procurement preparation. HUS hopes for well-founded proposals on how the described objectives can be achieved and what division of work best suits the overall solution. The dialogue is tentatively planned to have two rounds. In the first round, preliminary procurement material and separate questions regarding implementation, responsibilities, and cost-impacting factors will be provided to the registered participants.
In the second round, suppliers will comment on the refined procurement material and preliminary request for proposals documents based on feedback. Supplier-specific meetings will be arranged if necessary. Schedules, response instructions, and guidelines on marking business secrets will be provided separately to participants. The deadlines for registration and responses to the first round are separate.
PAR-0000
Information Request: Procurement of IT Service Management System, Implementation, and Maintenance.
THIS IS NOT A PROCUREMENT NOTICE OR CALL FOR TENDERS BUT AN INFORMATION REQUEST FOR MARKET RESEARCH AND TECHNICAL DIALOGUE.
This information request is used to map the market and obtain procurement-related information.
The contracting authority will not start a tender procedure by publishing this information request; a possible procurement notice and call for tenders will be published later. This information request does not obligate the contracting authority to carry out an actual procurement. Responding to the information request is not a prerequisite for participation in any later procurement procedure. Suppliers will not be compensated for responding to the information request or participating in the market dialogue.
HUS has previously published an information request concerning the same procurement (Hilma number: 2024-013542, TED number: 527691-2024). However, HUS has decided to publish a new information request and market dialogue invitation regarding the planned procurement, as the subject matter of the procurement has significantly changed during preparation.
Description of the procurement
HUS is renewing its IT service management and invites system and service providers to a market dialogue. The aim of the renewal is to facilitate staff's IT dealings and streamline the handling of disruptions, service requests, and changes between HUS and its service providers.
HUS is seeking innovative and cost-effective ideas from suppliers on how the described needs can be implemented with ready-made software functions, configurations, and necessary integrations. The overall solution provides an opportunity to carry out a broad IT service management renewal and participate in system maintenance and further development. The first implementation lays the foundation for later expansions to other internal HUS services and external organizational customers' interactions.
The planned content of the procurement is described in more detail in the section "Additional information concerning the procurement or part thereof" of this notice.
Registration
HUS requests suppliers interested in this procurement and the associated market dialogue to express their interest to the contracting authority by email no later than 22 October 2026 at 12:00 to kilpailutus.ict@hus.fi. Please state "HUS 811-2023 IT Service Management System" in the subject line.
When registering, please provide the following information:
- Name of the organization.
- Contact person's name, email address, and telephone number.
- A brief description of the offering: system, implementation and development services, maintenance and support services, or several of these.
Progress of the market dialogue
The market dialogue offers suppliers the opportunity to bring new ideas and cost-effective implementation options to the procurement preparation. HUS hopes for well-founded proposals on how the described objectives can be achieved and what division of work best suits the overall solution. The dialogue is tentatively planned to have two rounds. In the first round, preliminary procurement material and separate questions regarding implementation, responsibilities, and cost-impacting factors will be provided to the registered participants.
In the second round, suppliers will comment on the refined procurement material and preliminary request for proposals documents based on feedback. Supplier-specific meetings will be arranged if necessary. Schedules, response instructions, and guidelines on marking business secrets will be provided separately to participants. The deadlines for registration and responses to the first round are separate.