The call for tenders concerns the procurement of a customer information system and related ongoing services for the use of the City of Rovaniemi. The system and related services will primarily be acquired for the use of employment services and Business Rovaniemi.
The contract is valid for three (3) years from its signing. The procurement includes an option to extend the contract indefinitely. Exercising the option is at the discretion of the client, not an obligation.
This call for tenders consists of this tender document and the following appendices:
The procurement contract is the main contract document
1. Data security agreement
2. Terms for the processing of personal data
3. Description of personal data processing
4. Non-disclosure agreement
5. Requirement specifications
6. Service description
7. Use case descriptions Employment Services
8. Use case descriptions Placement Services - Business Rovaniemi
9. Use case descriptions Business Advisory Services - Business Rovaniemi
10. Service levels
11. Description of usability evaluation
12. Usability evaluation
13. JIT 2025 Special terms for services provided via data network
14. JIT 2025 Special terms for services
15. JIT 2025 Special terms for the procurement of expert work
16. JIT 2025 Special terms for consulting services
17. JIT 2025 General terms and conditions
18. Price list [Created according to the supplier's offer]
19. Contract-specific annexes [to be supplemented according to the offer, e.g. project plan]
LOT-0000
Customer Information System as a SaaS Service.
The call for tenders concerns the procurement of a customer information system and related ongoing services for the use of the City of Rovaniemi. The system and related services will primarily be acquired for the use of employment services and Business Rovaniemi.
The contract is valid for three (3) years from its signing. The procurement includes an option to extend the contract indefinitely. Exercising the option is at the discretion of the client, not an obligation.
This call for tenders consists of this tender document and the following appendices:
The procurement contract is the main contract document
1. Data security agreement
2. Terms for the processing of personal data
3. Description of personal data processing
4. Non-disclosure agreement
5. Requirement specifications
6. Service description
7. Use case descriptions Employment Services
8. Use case descriptions Placement Services - Business Rovaniemi
9. Use case descriptions Business Advisory Services - Business Rovaniemi
10. Service levels
11. Description of usability evaluation
12. Usability evaluation
13. JIT 2025 Special terms for services provided via data network
14. JIT 2025 Special terms for services
15. JIT 2025 Special terms for the procurement of expert work
16. JIT 2025 Special terms for consulting services
17. JIT 2025 General terms and conditions
18. Price list [Created according to the supplier's offer]
19. Contract-specific annexes [to be supplemented according to the offer, e.g., project plan]