The subject of the tender is the conclusion of a framework agreement for the provision of expert consulting for an Identity and Access Management project of Stadtwerke Bielefeld. The goal of the project is the further development of IAM processes, the design of role and permission models, as well as the introduction of a central technical IAM solution.
LOT-0001
LOT-0001 E92238524
Procurement of consulting services for expert advice within the framework of an Identity and Access Management (IAM) project for Stadtwerke Bielefeld (SWB).
Stadtwerke Bielefeld operates a heterogeneous IT landscape with a variety of applications and systems. The management of user identities and access rights is currently partially decentralized and system-related. To improve the management of identities and permissions, a central structure for managing digital identities is being established as part of an IAM project.
The objective of the IAM project is the introduction of a central IAM service for managing digital identities as well as for the structured and role-based allocation of permissions to applications and systems. For this purpose, an IAM governance structure is to be established and a technical IAM solution introduced and rolled out.
Concretely, this means the further development of IAM processes, the design of a role and permission model, the introduction of a central IAM solution including integration of applications (from Q3 2027), and the preparation of organizational structures for the future operation of the IAM service. The project is managed by an external project leadership in close cooperation with the IP business unit of Stadtwerke Bielefeld.
During the course of the project, the achievement of the following milestones is basically foreseen:
• Development and coordination of an IAM governance structure
• Development of a role-rights structure for SWB
• Introduction of a technical IAM solution including conducting a pilot
• Successive rollout of the technical IAM solution across the entire SWB
The subject of the tender is the provision of external expert consulting to support the IAM project of Stadtwerke Bielefeld.
The consulting service comprises support for the implementation phase of the IAM project through two roles.
1. IAM management consulting
2. IAM process consulting
One person is planned for each role.
The IAM management consulting supports the IP business unit with organizational and strategic questions related to the introduction of the IAM service.
Core tasks of IAM management consulting are:
• Support in the organizational classification of IAM within the IT organization
• Further development of governance structures in the IAM environment
• Support in defining and filling roles and responsibilities
• Evaluation of organizational impacts of IAM structures and processes
• Support in integrating IAM into existing security and governance structures
• Preparation of decision-making bases for management and project control
• Support in coordination with relevant stakeholders
• Support in the further development of the organizational operating model for the IAM service
• Consulting on meeting relevant regulatory requirements
• Developing an introduction strategy for policies, processes, and tool solutions
• Coordinating content dependencies with other projects and line initiatives
• Support in the vendor-independent selection of an IAM tool solution
IAM process consulting supports the professional design of processes for managing digital identities and permissions.
Core tasks of IAM process consulting are:
• Analysis of existing processes for managing identities and permissions
• Development of processes for the lifecycle of digital identities
• Support in designing Joiner-Mover-Leaver processes
• Development and structuring of a role and permission model
• Structuring processes for granting and changing access rights
• Support in integrating applications into IAM processes
• Design of processes for the recertification of permissions
• Analysis of existing permission structures in applications
• Creation of professional concepts and process documentation in the IAM environment
• Support in the introduction of processes and the tool solution
• Professional support in required supplementary services and cooperation obligations for the implementation of the tool solution
• Development of test cases based on process descriptions and requirements for the tool solution
For IAM management consulting, a maximum amount of 440 person-days or 3,520 hours is provided. For IAM process consulting, a maximum of a total of 385 person-days or 3,080 hours is provided.
Hybrid service delivery is basically permitted. A binding ratio between remote and on-site assignments cannot currently be specified. The client determines the presence requirements necessary for the project. On-site assignments in Bielefeld may be required, particularly for project kick-offs, workshops, steering committees, coordination with central stakeholders, and other appointments requiring presence. The contractor must ensure that corresponding on-site appointments can be attended even on reasonably short notice. The exact scope of presence services will be determined by the client according to the needs of the project progression.
The framework agreement does not establish a minimum purchase obligation by the client. The quantities, hourly rates, reference quantities, demand values, and maximum quantities stated in the procurement documents serve exclusively to determine the contract value, comparability of offers, and award evaluation. There is no entitlement to actual commissioning or utilization of these quantities or services. Call-offs within the meaning of these procurement documents are understood exclusively as individual orders triggered by the client for services within the framework agreement.