The objective of the procurement is to acquire IT project manager and expert resources to support, among other things, the definition, programming, testing, and management of the Finnish Tax Administration’s new and existing systems. Expert resources will work in projects, development tasks, and continuous service production. The purpose of the procurement is to ensure special expertise and sufficient resources.
The procurement is divided into six (6) sub-areas, with three (3) suppliers and three (3) substitute suppliers selected for each sub-area. The sub-areas and their contents are described in more detail below. More detailed descriptions of the content of the procurement sub-areas’ assignments are provided in the annex “Description of the procurement target” in section 3. The aim is for the contract to come into effect on 16.11.2026. The contract is valid for 72 months.
LOT-0001
Cloud-based application development.
The Finnish Tax Administration develops and maintains digital services primarily as cloud-based and cloud-native solutions. Development utilizes the Microsoft Azure cloud platform’s application, integration, data, and platform services, as well as modern software development, cybersecurity, and operations practices. The solutions vary in scope and criticality, from mission-critical core applications to more limited services targeting specific business needs.
The subject of this sub-area’s procurement is expert services in cloud-based application development implemented in the Microsoft Azure environment. This sub-area particularly includes architecture design for cloud solutions and cloud applications, application and integration development, DevOps, development and maintenance of cloud platforms, and technical cybersecurity for cloud environments and applications. Key expert roles are cloud solution architect, cloud application architect, cloud software developer, integration developer, cloud DevOps expert, cloud platform expert, and technical cybersecurity expert.
LOT-0002
Artificial intelligence applications and new technologies.
The subject of this sub-area’s procurement is expert services for applications and IT system solutions utilizing artificial intelligence, generative AI, and machine learning. Solutions will primarily be implemented in the Microsoft Azure cloud environment using AI features provided by Microsoft Foundry and other Azure services. Solutions may be standalone AI applications or parts of broader IT systems, digital services, and software solutions.
Expert work regarding new technologies may relate to assessing opportunities, suitability, security, and risks of technologies, experiments and prototype implementations, software and hardware integrations, embedded systems development, preparation for deployment, or practical use of the technologies.
Key expert roles in AI applications include AI application specialists, AI developers, AI solution architects, machine learning experts, and software developers participating in AI application implementations.
LOT-0003
Automation and process analytics.
The subject of this sub-area’s procurement is expert services aimed at improving the efficiency, quality, and transparency of the organization’s operational and data-driven processes using automation, hyperautomation, analytics, and systematic development methods.
The sub-area’s procurement primarily concerns process automation expert services as well as process analytics and process development expert services in a cloud-based operational environment.
LOT-0004
Project manager and Scrum master services for functional and technical projects.
The Finnish Tax Administration’s technological environment strongly features the development of infrastructure, analytics, cybersecurity, and cloud services. The Finnish Tax Administration uses the Gentax main taxation system and several smaller systems (e.g., supporting administration). The National Incomes Register and Positive Credit Register are also under the Finnish Tax Administration’s responsibility.
The subject of this sub-area’s procurement includes:
- project management services for developing, creating, and implementing working methods and processes, as well as developing related applications. The scope of operational development may be internal to the organization and/or related to customers.
- technical project management services, especially for infrastructure and cybersecurity areas
- Scrum master/team leader services for functional and technical development teams.
LOT-0005
Service management and workflow platform development and maintenance services.
The subject of this sub-area’s procurement is expert services in IT service management for the ServiceNow environment, as well as expert services specialized in ServiceNow development for architecture, consulting, and development tasks.
Tasks include ICT architect and expert roles in ServiceNow modules used by the Finnish Tax Administration, including (* updated 4.9.2026):
• ITSM (IT service management)
• ITOM (IT operations management)
• ITBM / SPM (strategic portfolio and demand management)
• SecOps / SIR* (security operations)
• IRM (risk management)*
• CMDB (configuration management)*
• KVH/IAM (access control, identity management)*
Expert tasks may include system development, configuration, maintenance, testing, and training tasks related to these modules, as well as related functional and technical architecture planning.
LOT-0006
User-centered development.
The subject of this sub-area’s procurement is expert services in user-centered development. By expert services, we mean working under the guidance of the Finnish Tax Administration as part of the Finnish Tax Administration’s development teams or in close cooperation with them, consulting, business sparring, and/or carrying out various assignments. The Finnish Tax Administration may also order fixed-price assignments, for example, for system accessibility audits.