Kiertokapula Oy (hereinafter "Procuring Entity" or "Client") requests your offer for ICT basic information technology services for Kiertokapula Oy in accordance with the tender documents.
The subject of the procurement consists of the following comprehensive basic information technology service packages:
1) User Support Services, which include services necessary for resolving IT problems of personnel using the IT environment, providing usage guidance, and supporting work activities. This also includes management of user credentials and access rights;
2) Workstation Lifecycle Services, which contain a comprehensive set of services to ensure the efficient, safe, and cost-effective use of workstations and their peripherals throughout their entire lifecycle. The package also includes acquisition of workstations under the service device model;
3) Usage and Capacity Services, which include essential services related to the capacity requirements of server infrastructure and supporting telecommunications infrastructure, ensuring efficient and reliable operation of servers and telecommunications devices supporting the entire entity, as well as management and monitoring with all necessary maintenance functions. The service area also covers the management service of the client’s on-premises Microsoft AD environment;
4) Cloud Services, which provide centralized management and monitoring of public cloud services and cloud-based resources. The service area also includes M365 and Entra ID management services;
5) Telecommunications Services, including internet connections for premises, connections between premises, local area network solutions, centralized firewall services, and management and monitoring services for telecommunications devices;
6) Information Security Services, including a 24/7 automated cybersecurity incident response service implemented at the service point, as well as operational services for the client’s information security products (e.g., Defender, Sentinel);
7) Expert Services, which comprise specialized professional expert and consulting services supporting IT infrastructure, information systems, security, and operational planning, optimization, development, expansion, and renewal; and
6) Service Management, which includes services related to managing and developing the acquired service package as well as services related to IT processes.
The subject and contractual terms of the procurement are described in more detail in the appendices of the tender documents.
The procurement is conducted through an open procedure whereby one (1) contractual supplier will be selected. The supplier receiving the highest score will be chosen as the contractual supplier. In the event of a tie, the winner will be determined as described in Appendix 1 (Instructions and Evaluation Criteria). The procurement is not divided into parts to ensure the smooth delivery of services. Parallel and alternative offers are prohibited.
The award criteria for the competition is the most economically advantageous tender, with a weighting of 60 points for price and 40 points for quality.
The duration of the procurement contract is fixed at 3 years, after which the contract continues indefinitely. The contract term begins no earlier than after the procurement decision has become legally valid. The objective is for the contract term to commence on January 15, 2027.
The Procuring Entity notes, in relation to the procurement subject, that it has some fixed-term contracts for certain services which affect the implementation of the services:
- Usage and Capacity Services can be put into use by December 31, 2027, and the deployment project must be completed accordingly
- Telecommunications Services can be put into use by March 31, 2028, and the deployment project must be completed accordingly.
The tenderer must submit its offer in accordance with the instructions provided in Appendix 1 (Instructions and Evaluation Criteria) and other procurement documents.
NOTE! In case of problems related to the use of the tender service, the tenderer must contact Cloudia support at tuki@cloudia.fi / +358 20 7661075. Kiertokapula Oy is not responsible for the Tarjouspalvelu.fi supplier portal.
LOT-0000
Procurement of ICT Basic Information Technology Services for Kiertokapula Oy.
Kiertokapula Oy (hereinafter "Procuring Entity" or "Client") requests your offer for ICT basic information technology services for Kiertokapula Oy in accordance with the tender documents.
The subject of the procurement consists of the following comprehensive basic information technology service packages:
1) User Support Services, which include services necessary for resolving IT problems of personnel using the IT environment, providing usage guidance, and supporting work activities. This also includes management of user credentials and access rights;
2) Workstation Lifecycle Services, which contain a comprehensive set of services to ensure the efficient, safe, and cost-effective use of workstations and their peripherals throughout their entire lifecycle. The package also includes acquisition of workstations under the service device model;
3) Usage and Capacity Services, which include essential services related to the capacity requirements of server infrastructure and supporting telecommunications infrastructure, ensuring efficient and reliable operation of servers and telecommunications devices supporting the entire entity, as well as management and monitoring with all necessary maintenance functions. The service area also covers the management service of the client’s on-premises Microsoft AD environment;
4) Cloud Services, which provide centralized management and monitoring of public cloud services and cloud-based resources. The service area also includes M365 and Entra ID management services;
5) Telecommunications Services, including internet connections for premises, connections between premises, local area network solutions, centralized firewall services, and management and monitoring services for telecommunications devices;
6) Information Security Services, including a 24/7 automated cybersecurity incident response service implemented at the service point, as well as operational services for the client’s information security products (e.g., Defender, Sentinel);
7) Expert Services, which comprise specialized professional expert and consulting services supporting IT infrastructure, information systems, security, and operational planning, optimization, development, expansion, and renewal; and
6) Service Management, which includes services related to managing and developing the acquired service package as well as services related to IT processes.
The subject and contractual terms of the procurement are described in more detail in the appendices of the tender documents.
The procurement is conducted through an open procedure whereby one (1) contractual supplier will be selected. The supplier receiving the highest score will be chosen as the contractual supplier. In the event of a tie, the winner will be determined as described in Appendix 1 (Instructions and Evaluation Criteria). The procurement is not divided into parts to ensure the smooth delivery of services. Parallel and alternative offers are prohibited.
The award criteria for the competition is the most economically advantageous tender, with a weighting of 60 points for price and 40 points for quality.
The duration of the procurement contract is fixed at 3 years, after which the contract continues indefinitely. The contract term begins no earlier than after the procurement decision has become legally valid. The objective is for the contract term to commence on January 15, 2027.
The Procuring Entity notes, in relation to the procurement subject, that it has some fixed-term contracts for certain services which affect the implementation of the services:
- Usage and Capacity Services can be put into use by December 31, 2027, and the deployment project must be completed accordingly
- Telecommunications Services can be put into use by March 31, 2028, and the deployment project must be completed accordingly.
The tenderer must submit its offer in accordance with the instructions provided in Appendix 1 (Instructions and Evaluation Criteria) and other procurement documents.
NOTE! In case of problems related to the use of the tender service, the tenderer must contact Cloudia support at tuki@cloudia.fi / +358 20 7661075. Kiertokapula Oy is not responsible for the Tarjouspalvelu.fi supplier portal.