Digital Health and Care Wales is establishing an Open Framework Agreement for Ambient Voice Technology solutions to enhance clinical documentation and improve patient care delivery.
Digital Health and Care Wales (DHCW), on behalf of NHS Wales organisations and General Medical Services (GMS) providers, is seeking to establish an Open Framework Agreement for Ambient Voice Technology (AVT) solutions. The Agreement will support the adoption of innovative technologies that can improve clinical documentation processes and enable more efficient delivery of patient care. AVT unobtrusively record patient and caregiver conversations and convert dialogue into structured outputs with minimal user intervention. These technologies are designed to support clinical documentation and workflows, enabling clinicians to focus on patient interaction while maintaining accurate and timely records. AVT solutions may include: • Ambient voice capture • Real-time speech-to-text transcription • Generative AI summarisation • Suggested structured clinical coding • Intelligent summarisation • Automated template population • Review and approval workflows • Integration with GP Systems (currently EMIS Web) • Insights and reporting Within NHS Wales, AVT is positioned as a capability to support General Practice efficiencies and enhance patient care through improved documentation workflows. For full details of this requirement, please refer to the tender documents published in eTenderWales, Jaggaer (formerly Bravo Solution) ITT 126244 https://etenderwales.ukp.app.jaggaer.com/web/login.shtml