Study "AI Classification of Complaints"

LOT-0000
Study Digitization - Lot 2: AI Classification of Complaints.
A total of five studies in the field of digitization are being announced:

Lot 1 (Z25-3-2024-0017): Study "Crowdsourcing data: validation and further uses"
Lot 2 (Z25-3-2024-0018): Study "AI classification of complaints"
Lot 3 (Z25-3-2024-0019): Study on the implementation of the Artificial Intelligence Act in Germany - Inventory of the relevant actors
Lot 4 (Z25-3-2024-0020): Study on the implementation of the Data Act in Germany - New rules for access, sharing and use of data
Lot 5 (Z25-3-2024-0027): Empirical survey on the experiences of business users with online platforms in Germany

For system engineering reasons, the five lots will be tendered in five award procedures.

Here Lot 2: Study "AI Classification of Complaints"

In a scientific study, different methods and procedures for the AI-supported classification of text-based complaints are to be compared. To this end, the prerequisites, advantages and disadvantages of existing procedures must first be determined. Subsequently, the suitability of the different methods and procedures will be compared in a qualified manner with a training dataset in order to provide recommendations for action for the selection of an approach based on this.