Description:

The initiative aims to enhance NHS services through Digital Dictation, Speech/Voice Recognition, and Outsourced Transcription, leveraging AI technology to improve efficiency and accuracy while managing high documentation demands.

This is a replacement of the existing NHS England endorsed FWA. NHS England is heavily invested in initiatives that improve patient outcomes and relieving pressure on hospitals. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. These technologies offer significant benefits in terms of efficiency, accuracy, and reducing administrative burdens, which are crucial for an organization facing high demand and striving for digital transformation. The ongoing development of AI and cloud-based solutions will likely further enhance the capabilities and adoption of these services within the NHS. There will be continuous need for the service as Contracting Authorities are aligning with the NHSE initiative to push for digital tools, including transcription services, to help manage the high volume of documentation efficiently. The market is dynamic and there will be need for Contracting Authorities and service providers to align with the changing regulations. For the past 4 (four) years 14 Trusts procured the services captured under the proposed FWA amounted to £9,575,319.00. £2,235,563.00 from 8 Trusts went through the FWA which is 23% of the total spend. There is a big opportunity to channel this entire spend through NHSCS FWA which secures compliance as well as value for money solutions. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.
Lot 1: Products and/or Services Catalogue
Lot 1, offers a catalogue of Hardware, Software and Consultancy Services. Hardware will include but not be limited to Dictaphone, voice recording devices, docking, peripherals, accessories, IT equipment. Software will include but not be limited to licenses, software for Speech/Voice recognition, work-flow, support and maintenance. Services may include consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance
Lot 2 Digital Dictation service solution with AI Technology
Lot 2 of this framework will offer a Digital Dictation service solution with Artificial Intelligence (AI) Technology which will enhance the traditional process of recording audio for transcription by integrating intelligent features. Instead of solely relying on human transcriptionists, AI-powered digital dictation systems can automatically transcribe speech to text with increasing accuracy. Software will include but not be limited to licenses, software for Speech/Voice recognition, work-flow, interfacing, speech recognition engine, externally or internally hosted solution (cloud based), insourced and outsourced HR and Consultancy services, support and maintenance. Services may include consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance.
Lot 3 Digital Dictation service solution without AI Technology
Lot 3 of this framework will offer a Digital Dictation service solution which will enable clinicians to securely record their verbal notes, which can then be efficiently routed for transcription or speech recognition processing, ultimately streamlining the documentation workflow and contributing to improved patient care and operational efficiency. The digital dictation system will meet the diverse needs of clinical staff across the Contracting Authority, providing a robust, user-friendly, and integrated solution for the creation of clinical documentation. Software will include but not be limited to licenses, software for Speech/Voice recognition, work-flow, interfacing, speech recognition engine, externally or internally hosted solution (cloud based), insourced and outsourced HR and Consultancy services, support and maintenance. Services may include consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance
Lot 4: Outsourced transcription service solution with AI Technology
Lot 4 will offer outsourced transcription service that primarily utilizes Artificial Intelligence for rapid initial transcription of audio and video files across various languages. The solution must offer a secure platform for file upload and delivery, include features like speaker identification and timestamping, and ideally provide an intuitive interface for both users and human editors.
Lot 5 Outsourced transcription service solution without AI Technology
Lot 5 Offers an outsourced transcription services which may have to integrate with the existing systems or work stand-alone/manually. The solution should operate as a complete workflow solution and as such should include the following functionality as a minimum:a comprehensive system to manage Outsourced Transcription Services; compatible with standard Digital Dictation Services; ability to interface with Patient Administration Systems
Lot 6: Managed service solution
Lot 6: Managed service solution includes the scopes from Lot 2, Lot 3, Lot 4 and Lot 5
CHANGES:
Description: To amend Framework Locations and Contract locations

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The Buyer:

NHS Commercial Solutions

Additional information:

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CPV Code(s):

32332100 - Dictating machines

32342450 - Voice recorders

32344110 - Voice-logging system

48311000 - Document management software package

48314000 - Voice recognition software package

48517000 - IT software package

48900000 - Miscellaneous software package and computer systems

72000000 - IT services: consulting, software development, Internet and support

72212000 - Programming services of application software

72212314 - Voice recognition software development services

72250000 - System and support services

72268000 - Software supply services

72300000 - Data services

72317000 - Data storage services

72610000 - Computer support services

72800000 - Computer audit and testing services

79550000 - Typing, word-processing and desktop publishing services

79551000 - Typing services

79993000 - Building and facilities management services