Transport for Wales is seeking a Supplier to provide a Taxi Aggregator platform for booking and managing taxi services, ensuring reliability and quality through features like an online portal, real-time tracking, a diverse supplier network, and 24/7 support.
Transport for Wales (TfW) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all TfW taxi requirements. The platform must ensure reliable, on time services and meet TfW’s operational and quality standards. The successful Supplier will be responsible for delivering:• An easy to use online booking portal/app with real time tracking and reporting capabilities• A wide and resilient supplier network able to service the entire TfW network area and cross border requirements• A 24/7/365 call centre• Access to a range of vehicle types, including (but not limited to) WAVEX taxis• A robust complaints handling process to fully investigate and resolve issues raised• A dedicated account manager as the primary point of contact for TfW
TfW are inviting suppliers to respond to a short questionnaire to gauge what interest is in the market for these services. The responses will be analysed carefully and which form the basis of our procurement strategy and any future tender. Please respond using the link in the following Microsoft form by pasting into your browser https://forms.office.com/e/GPBDUDGwFL