With this tender, rku.it GmbH intends to introduce a modern, cloud-based ITSM platform (SaaS) that is intended to support all ITIL v4-oriented processes of rku.it as well as its municipal customers and partners in the medium term. The planned implementation scope includes: Phase 1 (Project start 2026): Change Enablement CMDB including Discovery Service catalog Service Level Management Phase 2 (Following year(s)): Incident Management Service Request Management Problem Management Knowledge Management Case Management Phase 3 (further (possible) expansion stages): License Management GRC, Risk Management Project Portfolio Management Capacity Management Further ITIL V4 Practices The system is to serve as a central platform in the long term to fully consolidate currently distributed processes, tools, and data.

LOT-0001
ITSM Tool.
With this tender, rku.it GmbH intends to introduce a modern, cloud-based ITSM platform (SaaS) that is intended to support all ITIL v4-oriented processes of rku.it as well as its municipal customers and partners in the medium term. The planned implementation scope includes: Phase 1 (Project start 2026): Change Enablement CMDB including Discovery Service catalog Service Level Management Phase 2 (Following year(s)): Incident Management Service Request Management Problem Management Knowledge Management Case Management Phase 3 (further (possible) expansion stages): License Management GRC, Risk Management Project Portfolio Management Capacity Management Further ITIL V4 Practices The system is to serve as a central platform in the long term to fully consolidate currently distributed processes, tools, and data.