The purpose of this public European tender is to contract one market party that can provide ICT managed services. For further details, the Program of Requirements is attached, which includes the necessary information for the bidders. Delivering and managing workplace services, including laptops, phones, and peripherals for approximately 300 employees. Providing Service Desk (1st and 2nd line) services, managing the Microsoft 365 environment (including Entra ID, Intune, and security), and device management (MDM/MAM). Network management and hosting, including VPN, firewalls, switches, and connections with JusticeNet, security management according to BIO2.0 and NIS2. Coordinating VoIP and mobile telephony. Delivering monthly SLA reports and support for onboarding/offboarding. Executing ICT improvement projects.

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ICT Managed Services.
The purpose of this public European tender is to contract one market party that can provide ICT managed services. For further details, the Program of Requirements is attached, which includes the necessary information for the bidders. Delivering and managing workplace services, including laptops, phones, and peripherals for approximately 300 employees. Providing Service Desk (1st and 2nd line) services, managing the Microsoft 365 environment (including Entra ID, Intune, and security), and device management (MDM/MAM). Network management and hosting, including VPN, firewalls, switches, and connections with JusticeNet, security management according to BIO2.0 and NIS2. Coordinating VoIP and mobile telephony. Delivering monthly SLA reports and support for onboarding/offboarding. Executing ICT improvement projects.