The ICT department of Sihltal Zürich Uetliberg Bahn SZU AG is planning the implementation of an IT Service Management solution. The goal is to conclude a framework agreement for services related to process modeling as well as a performance and maintenance contract for the operation of the underlying software. Further detailed information on the current and target situation, the subject of procurement, the mandatory requirements, and all other technical specifications can be found in the following documents: A1_SZU_Verfahrensbestimmungen_ITSM, B1_SZU_Lastenheft_ITSM, B1_SZU_Technische Spezifikationen_ITSM, B2_SZU_Anforderungskatalog_ITSM and all other available documents.

LOT-0000
Procurement of IT Service Management.
The ICT department of Sihltal Zürich Uetliberg Bahn SZU AG is planning the implementation of an IT Service Management solution. The goal is to conclude a framework agreement for services related to process modeling as well as a performance and maintenance contract for the operation of the underlying software. Further detailed information on the current and target situation, the subject of procurement, the mandatory requirements, and all other technical specifications can be found in the following documents: A1_SZU_Verfahrensbestimmungen_ITSM, B1_SZU_Lastenheft_ITSM, B1_SZU_Technische Spezifikationen_ITSM, B2_SZU_Anforderungskatalog_ITSM and all other available documents.